Shipping & Returns Policy

COVID-19 Shipping Information: 

USPS and FEDEX have been experiencing major delays in shipping and are no longer guaranteeing delivery by estimated day. Please use the tracking code provided in your order confirmation email to track your packages. If you are experiencing above-average delays for a previously placed order, please first contact the shipping company, as they can help you best to locate your package.

If they are unable to offer any assistance please contact us so we can investigate the situation further to help with a resolution.

Helpful Links:

USPS Contact Page

FEDEX Contact Page

Shipping Policy

All orders under $85 are subject to a flat-rate, subsidized fee of $7. Orders over $85 will be awarded free shipping within the contiguous US. The contiguous United States is defined as the 48 adjoining states within the continent of North America. 

All shipping is sent via ground using USPS or FEDEX. Free ground shipping is an available option at checkout if your order qualifies. Please allow (on average) 5-7 business days to receive your order within the contiguous United States. 

We ship to all 50 states including Alaska, Hawaii, Puerto Rico, Guam as well as APO/FPO Military Addresses. These outlying areas may incur additional shipping charges and may take longer to arrive.

Fish4Dogs reserves the right to change or update this policy at any time without notice.

*Please note - orders placed on or before 1PM M-F will usually be shipped same-day. Orders placed after 1PM will be shipped the following business day. Standard major US holiday exemptions apply. Our offices do not currently operate on weekends, any orders placed over the weekend will be processed and shipped on the next available business day.

You will receive email updates when your order has shipped as well as tracking info to help you gauge when your items will reach you.

Shipping FAQ

When Will I Get My Delivery?

Domestic Shipping
We work hard to deliver your Fish4Dogs order as quickly as possible. We ship all orders from our Pennsylvania location. Most customers receive their order within 5-7 business days of placing the order. The closer your location is to PA the higher the likelihood you will receive your order a few days sooner. You will receive tracking details in an email and this can be used to track your order.

Non-Contiguous US

Non-contiguous US includes Alaska, Hawaii, Puerto Rico, Guam or any outlying islands. Shipments to outlying areas will incur a flat-rate, subsidized shipping fee of $10 outside of the contiguous United States. Orders sent to the non-contiguous US are not subject to free shipping. 

When shipping to non-contiguous United States please allow longer processing time due to location and/or customs processing. 

Free Shipping Offers not available to Non-Contiguous orders at this time unless otherwise specified.

International Shipping

We are sorry, at this time we are unable to ship outside of the USA.

Do I Need to Sign For My Package?

If you’re not home, the driver will leave the package at your door or with your door man.

Do you ship to Canada?

Unfortunately, due to international customs regulations that we were unaware of, we are no longer able to ship to Canada. We do not currently have a timeline as to when or if we will be able to do so in the future at this time.

Do you ship to other International countries?

Unfortunately, we are only able to ship to the 50 US states, and some outlying US Territories at this time.

Do you ship to P.O. Boxes? 

Sorry, we are unable to ship to PO Boxes. Please provide a valid physical address before placing your order to expedite the shipping process and to avoid any potential delays with your package. We want you to get your products as fast as possible!

Order Tracking:

You can track your package at any time by using the tracking information included in your confirmation email.

 

RETURN POLICY:

If you made your purchase through www.Fish4DogsUS.com:

If you are unhappy with any part of your Fish4Dogs purchase, you can reach out to us at orders@fish4dogsus.com  or call our Customer Service team at 1-888-752-3939 and they will be happy to help you with your specific request.

Please note that any requests must be made within 15 days of the original order delivery date.

For exchanges, items will be shipped as soon as possible and should arrive within 5-7 business days within the Contiguous USA. Please allow longer processing time outside of the Contiguous United States. 

Return Policy for Free Shipping Items

For items that shipped for free, our shipping costs for the returned package will be deducted from your refund.

Return Policy for Cancelled Orders

Orders placed before 1pm Eastern Time are generally processed on the same business day. All shipments are picked up at 3pm EST weekdays. Any order that has been canceled prior to shipment will be refunded 100% no questions asked.

An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, a 15% processing fee will be deducted from your refund in addition to the deduction for the cost of shipping. We are unable to accept returns for opened items, and can only process refunds after all unopened items have been returned, received at our warehouse, and inspected. Refunds can take up to 10 business days after processing to be received in your bank account.