Shipping & Returns Policy

SHIPPING POLICY:

Free Shipping Policy

We are currently offering free shipping anywhere in the contiguous US. You may incur a flat-rate shipping fee of $6 outside of the continental US. We reserve the right to change this policy at any time based on business need.

All free shipping is sent via ground. Free ground shipping is an available option
at checkout. We do offer expedited shipping at the customer's cost. 

*Please note - if you pay for an expedited shipping option, our office and warehouse does not operate on weekends at this time. If you have placed
your order after 2pm on a Friday, please begin counting shipping days starting
with the first available business day (excluding major holidays).

We ship to all 50 states including Alaska, Hawaii, Puerto Rico, Guam as well as APO/FPO Military Addresses.

When Will I Get My Delivery?

We work hard to deliver your Fish4Dogs order as quickly as possible. We ship all orders from our Pennsylvania location. Most customers receive their order within 5-7 business days of placing the order. The closer your location is to PA the higher the likelihood you will receive your order a few days sooner. You will receive tracking details in an email and this can be used to track your order.

Do I Need to Sign For My Package?

If you’re not home, the driver will leave the package at your door or with your door man.

Canada

Yes! We ship to Canada.

International Orders:

Unfortunately, we are only shipping to the contiguous U.S. and Canada at this time.

PO Boxes

Sorry, we are unable to ship to PO Boxes. Please provide a valid physical address before placing your order to expedite the shipping process and to avoid
any potential delays with your package. We want you to get your products as fast as possible!

Order Tracking:

You can track your package at any time by using the tracking information included in your confirmation email.

 

RETURN POLICY:

If you made your purchase through www.Fish4DogsUS.com:

If you are unhappy with any part of your Fish4Dogs purchase, you can reach out to us at orders@fish4dogsus.com  or call our Customer Service team at 1-888-752-3939 and they will be happy to help you with your specific request.

Please note that any requests must be made within 15 days of the original order delivery date.

For exchanges, items will be shipped as soon as possible and should arrive within 5-7 business days.

Return Policy for Free Shipping Items

For items that shipped for free, our shipping costs for the returned package will be deducted from your refund.

Return Policy for Cancelled Orders

Orders before 2pm are generally processed on the same day. All shipments are picked up at 3pm EST weekdays. Any order that has been canceled prior to shipment will be refunded 100% no questions asked.

An order cannot be cancelled once it has been shipped. If you decide to cancel after shipment, a 15% processing fee will be deducted from your refund in addition to the deduction for the cost of shipping.